How Castle Works
We’re your active partner for all of your home servicing needs.
Call our Castle Experts
We’re easy to get a hold of and our Experts schedule and coordinate your service.
Schedule an in-home assessment
We do the legwork for you: assigning one of our trusted service providers within our network, estimating your issue in person, and providing a fair price.
About your estimate
We know what a fair price is in your market, and we’ll keep an eye out to make sure that is what you get.
Our Experts put your service in words you understand, so you can make the best decision for you and your home.
Digitally approve service estimate(s)
Review your estimate(s) online and approve or decline with ease, so the work can proceed on your schedule.
Review the work and pay with ease
Your service provider will walk you through the work when the job is done. Then securely pay through our website on any device.
Your repair is covered by a three-year workmanship warranty.
Real human help
Your Castle Expert is just a phone call away to talk through your issue, answer questions, and coordinate services. We communicate every step of the way and send all updates straight to your phone.
Home repair made convenient
The Castle website gives you access to everything throughout the project to make sure we’re all on the same page. You can see estimates, approvals, communications, service status, and more. When the job is done, simply pay on your phone and we will take care of the rest.
Professional, vetted, and experienced
We pride ourselves on our network of Castle service providers. Each is carefully selected and rated to assure high-quality workmanship, years-long experience, and reliability. Also, each completed service comes with a three-year workmanship warranty.
Castle can fix your leaking sink, remodel your home, or service anything in between. From below the ground up to your roof, we can help you tackle just about any repair or maintenance job you need done in or around your home.
Drywall and paint
Grout and tile
Windows and doors
Soffit and fascia
Meet Your Home Repair Team
No homeowner should have to take on tough home repair challenges by themselves.
Your Castle Expert
They will guide you through your repair, select the right service provider for the job, and ensure that your repair is completed to your satisfaction.
Your partner through the service process
Offers expert guidance on every aspect of the job
Available 9 am - 7 pm ET // 8 am - 6 pm CT
Schedules appointments, coordinates services, and answers questions
Our network of service providers
The Castle network covers a wide variety of home service needs, and your feedback ensures every service provider is professional and courteous.
Thoroughly qualified and credentialed
Covers over 40 unique service types, including general contracting
Reviewed by you after every service
Carry appropriate insurance and pass criminal background checks
Working during COVID-19
Ensuring safe home repairs with Castle.
We hope you and your family are healthy and safe. While COVID-19 is creating challenges in our daily lives, we are encouraging Castle service providers to follow the construction and home repair employee guidelines put forth by the Centers for Disease Control and Prevention as closely as possible. You can learn more about our COVID-19 response here.
Can I negotiate my estimate?
No. Castle verifies each estimate to save you the time and hassle of negotiating a fair price.
Do I have to pay an assessment fee?
Only if you decline your estimate or cancel the service. If you accept the estimate and get the work done through Castle, we waive this cost.
Can Castle service providers start the same day they provide an estimate?
For many of our small jobs, our service providers are available to start the repair as soon as you are ready.
What is the Castle website for?
Think of the Castle website as your digital repair “paperwork.” It will keep you updated on appointment times, let you accept or decline estimates, and allow you to pay for your service.
What if I don’t like my service provider?
If you are unhappy with your service provider for any reason, please call Castle at 1.888.812.2785. We would love to hear about your experience and will do our best to resolve your issue quickly. That said, we pride ourselves on our network of vetted service providers—chosen for their experience and exceptional customer service.
Do you have weekend service?
Castle does not currently offer weekend service.
What if I am unhappy with my service?
If you are unhappy with your service for any reason, please call Castle at 1.888.812.2785. We are always open to hear about your experience and will do our best to resolve your issue.
Who are the Castle Experts?
Our Castle Experts have deep knowledge in the home repair industry and are fluent in the technical considerations that go into maintenance and repair projects. They will guide you through your repair using approachable, straightforward language.
What happens if a repair takes more than one day?
For repairs that last more than one day, you will schedule a follow up appointment with your service provider on the first day of your repair. You will receive a text confirming your next appointment, and it will also be displayed in the Castle website.
Is there a limit to how many times I can call Castle?
There is no limit to the number of times you can call Castle. In fact, we’d love to hear from you at any point in your repair journey! Call whenever you need something.
How does the three-year warranty work?
To learn more about your three-year workmanship warranty, call Castle at 1.888.812.2785. You will be connected to a Castle Expert who will ask you questions about the issue and initiate the warranty process.
Photo by @gcaledbjones
We Built Castle for You.
We understand that things break when you own a home. You don’t have the time to fix them, or don’t want to do it yourself. We built Castle to be your partner in home repair.
Just call us and we’ll analyze your problem, organize the work, check estimates, answer questions, and find you the ideal service professional to get your job done right.