Terms & Conditions for Use of this Site

Last updated: Aug 3, 2020

Your use of the Castle site and the Castle Services ("Services") are expressly conditioned on your acceptance of these Terms of Use. If you do not agree with any part of the Terms of Use, you must not use this site or the Services. Castle and the Services are provided by 358 Ventures, Inc. ("358 Ventures”) and its affiliated companies and third-party service providers.
358 Ventures and its affiliated companies reserve the right to modify these Terms of Use at any time. Continued use of this site by you will constitute your acceptance of any revisions to the Terms of Use. Please check this page regularly.

About Castle

With one call, Castle provides you with expert guidance and resolution for your home repair and maintenance needs. Certified and vetted professionals are available, on your schedule, to provide quality assured service with upfront pricing and a 3-year workmanship warranty.
Castle uses a network of professional household maintenance and repair contractors, and other service providers (collectively, "Contractors") to simplify the process of finding a contractor, obtaining an estimate, scheduling service appointments, and getting your household maintenance and repairs done in a timely and professional manner. When you call Castle, our experts will discuss your home maintenance repair or service needs with you and arrange for an in-person assessment and estimate from our network of Contractors. If you choose to accept the estimate, Castle will work with you to schedule a convenient time for the maintenance or repair services, and when the work is done, Castle will ensure that it was completed to your satisfaction.
Castle repair and maintenance services are completed by qualified, licensed, and insured Contractors who have passed background checks. Completed repair and maintenance work comes with a 3-year, non-transferable workmanship warranty for the homeowner.
The Services are designed for homeowners for repairs and maintenance work that is not covered under your homeowner's insurance policy or under a product warranty or service plan. You should not use the Services if you rent your home.

Consent to Record Phone Calls and to Receive Autodialed Telephone Calls and span Messages

When using the Services, you agree and consent that your telephone calls to and from Castle representatives may be recorded. Further you agree and consent that Castle may use autodialed telephone calls and span messages to communicate with you concerning your use of the Services.

Estimate Fees and Payments

By using the Services, you agree to pay a fee for in-person estimates. If you accept the estimate and use the Services to complete the work for which you obtained that estimate, the estimate fee will be waived. The fees for all work completed using the Services are to be paid in full to Castle upon completion of the work.

Contractor Screening

Prior to being admitted to the network of Contractors eligible to provide household maintenance or repair services to Castle customers, each Contractor's business is evaluated to ensure that the Contractor is appropriately licensed and/or certified for the specific type of work to be completed under the Services. Contractors must also maintain proper levels of general liability, contractor's pollution liability, excess liability/umbrella insurance, worker's compensation, automobile insurance, and bailment coverage, as applicable to each Contractor.
Before entering your home, each Contractor and its employees will have undergone a background check that includes (a) state and federal felony convictions; (b) misdemeanors that include (i) intentional injury or loss to a person or property; (ii) endangerment of others while under the influence of drugs or alcohol; and (c) pending deferred adjudications with respect to any of the above, for a period of seven years prior or as allowed by law.

Warranty of Workmanship

When the Contractor has performed the work arranged through the Services and you have paid the balance owed to Castle, Castle will provide you, or the homeowner, as the case may be, a warranty of workmanship for a period of at least 3 years from the date the Contractor completed the maintenance or repair services. This warranty ensures that the work is completed in a good, workmanlike manner. For full warranty details, please visit the warranty page

Problems and Warranty Claims

If you have any concerns about the quality of the materials or workmanship provided by the Contractor or would like to request a workmanship Warranty service, please contact Castle so that we can help resolve the issue to your satisfaction.

No Endorsement or Guarantee of Contractors

EXCEPT AS PROVIDED IN THE CONTRACT SCREENING AND WARRANTY OF WORKMANSHIP SECTIONS ABOVE, WE MAKE NO ENDORSEMENTS, GUARANTEES, OR REPRESENTATIONS CONCERNING THE SKILLS OR BUSINESS PRACTICES OF CONTRACTORS OR THE WORKMANSHIP OR QUALITY OF THEIR WORK.

Copyright / Trademark

Except where otherwise indicated, all materials contained in this Web site are the copyrighted property of 358 Ventures, its affiliated companies and/or third-party licensors. The Castle logo, all other service marks, and the names of various products and services described within are service marks of 358 Ventures or its affiliated companies. All other trademarks or service marks are the property of their respective owners.
Permission is hereby granted to use, copy and distribute these materials as presented in this Web site and without alteration for non-commercial purposes only; provided that all copyright and other proprietary notices appear in all copies in the same manner as the original. All other uses are prohibited.
Except as expressly provided herein, you shall not use any portion of this Web site, or any other intellectual property of 358 Ventures (including, but not limited to 358 Ventures service marks), on any other Web site, in the source code of any other Web site, or in any other printed or electronic materials, including mobile applications. Except as expressly provided herein, you shall not modify, publish, reproduce, republish, create derivative works, copy, upload, post, transmit, distribute, or otherwise use any of this Web site's content or frame this Web site within any other Web site without our prior written permission. Systematic retrieval of data or other content from this site to create or compile, directly or indirectly, a collection, compilation, database or directory, without prior written permission from 358 Ventures, is prohibited.
358 Ventures does not knowingly permit anyone to post on this Web site materials that infringe on the intellectual property rights of third parties. If you believe that your work has been copied and is available on this Web site in a way that constitutes copyright infringement, please provide our designated agent (named below) with a notice that includes substantially the following information:
  1. a physical or electronic signature of the copyright owner or a person authorized to act on their behalf;

  2. identification of the copyrighted work claimed to have been infringed;

  3. identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material;

  4. your contact information, including your address, telephone number, and email address;

  5. a statement by you that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and

  6. a statement that the information in the notification is accurate, and, under penalty of perjury, that you are authorized to act on behalf of the copyright owner.
Upon receipt of a notice meeting the above requirements, we will respond in accordance with the Digital Millennium Copyright Act to remove or disable access to the material claimed to be infringing or to be the subject of infringing activity. We will also terminate account access by repeat infringers where we deem appropriate. Our designated agent for notices concerning copyright infringement is:
Steve Klick, Digital Manager
358 Ventures
300 North Commons Blvd.
Mayfield Village, OH 44143
Steven_A_Klick@Progressive.com
440-395-1901 (phone)
440-395-1812 (fax)

Submitted Ideas Policy

When you submit ideas or materials to Castle ("Submissions"), such as for marketing, advertising, promotions, contests, products, services, devices, processes, trademarks, logos, artwork, music, photos, or videos, you grant to 358 Ventures and its affiliated companies a perpetual, irrevocable, world-wide, royalty-free right and license to use, modify, publish, disclose, or exploit the Submission at 358 Ventures and its affiliated companies' discretion.

Third-Party Sites

This site may contain links to other Internet Web sites ("Third-party Sites") that are not maintained by 358 Ventures. These links are provided solely for your convenience. 358 Ventures makes no warranties or representations about the content of, any products or services offered by, or the intellectual property compliance of, such Third-party Sites. We recommend that you take the time to read the privacy policies and user agreements of these sites.

Privacy & Security

Please review our Privacy & Security Policy, which also governs your visit to this web site.

Password Registration

Some portions of the Castle Web site are restricted and require a user identification code ("User ID") and a password for access. Unauthorized use of or access of such sites is strictly prohibited. In accessing Castle sites or Services requiring a User ID and password, you agree that:
  • Castle is entitled to act on instructions received under your User ID and password.

  • Castle is not liable for any unauthorized access to your personal information that is not the direct result of gross negligence or intentional misconduct on the part of Castle.

  • You will keep your password confidential and you will notify Castle immediately if you believe someone else has obtained your User ID and password or any unauthorized access to the online service site has occurred or may occur.

  • Castle may block access to the online service site without prior notice if we believe your User ID and password are being used by someone other than you, if any unauthorized access to your personal information has occurred or may occur, or for other reasons.

Disclaimer of Warranty

Except as otherwise provided in these Terms of Use, the following will apply. The Services and the content and materials in this site are provided "as is" and without representations or warranties of any kind, either express or implied. To the fullest extent permitted by law, 358 Ventures and its affiliated companies expressly disclaim all warranties, express or implied, with respect to this site including, but not limited to, implied warranties of merchantability, fitness for a particular purpose and non-infringement. 358 Ventures and its affiliated companies do not warrant or represent that the Services, functions, or operation of this site will be uninterrupted or error-free, that defects will be corrected, or that this site, its servers or any e-mail sent from Castle are free of viruses or other harmful components.

Limitation of Liability

To the fullest extent permitted by law, 358 Ventures and its affiliated companies shall not be liable for any injury, loss, claim, or damage, nor any indirect, special, incidental or consequential damages of any kind, whether based in contract, tort, strict liability or otherwise, which arises out of (a) your use of the Services; (b) your use of, or inability to use, this site or content found in this site, or (c) unless resulting from the gross negligence or intentional actions of 358 Ventures and its affiliated companies, the unauthorized access to or alteration of your transmissions or data, even if 358 Ventures or its affiliated companies have been advised of the possibility of such damages.

Arbitration Agreement

ANY DISPUTE BETWEEN 358 VENTURES AND ITS AFFILIATED COMPANIES AND YOU ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES MUST BE EXCLUSIVELY DETERMINED BY BINDING ARBITRATION IN CLEVELAND, OHIO, US, BEFORE A SOLE ARBITRATOR AND UNDER THE THEN CURRENT RULES OF THE AMERICAN ARBITRATION ASSOCIATION. The awards of the arbitrators may be entered in any court of competent jurisdiction. Nothing in this Agreement prevents either party from seeking preliminary or injunctive relief in any court of competent jurisdiction. If a party seeks preliminary or interim relief from a court, the court will have the power to determine whether the court or the arbitrators have jurisdiction to hear the motion. All other disputes relating to the arbitrator’s jurisdiction, including any objections with respect to the existence, scope, or validity of the arbitration agreement or to the arbitrability of any claim or counterclaim will be decided by the arbitrator.
By using the Services in any manner, you agree to the above arbitration agreement. EXCEPT AS PROVIDED IN THE PARAGRAPH ABOVE, YOU GIVE UP YOUR RIGHT TO GO TO COURT TO ASSERT OR DEFEND ANY CLAIMS BETWEEN YOU AND 358 VENTURES AND ITS AFFILIATED COMPANIES. Your rights will be determined by a neutral arbitrator, not by a judge or jury. You are entitled to a fair hearing before the arbitrator. The arbitrator can grant any relief that a court can, but you should note that arbitration proceedings are usually simpler and more streamlined than trials and other judicial proceedings. Decisions by the arbitrator are enforceable in court and may be overturned by a court only for very limited reasons.
EXCEPT AS EXPRESSLY PROVIDED BY APPLICABLE FEDERAL OR STATE LAW. You may not under any circumstances commence, participate in or maintain against 358 Ventures and its affiliated companies any class action, class arbitration, or other representative action or proceeding.

Jurisdiction / Enforceability

Use of this site shall be governed by and construed in accordance with the laws of the State of Ohio without giving effect to any principles of conflicts of laws.
Should any provision of these Terms of Use be held invalid, unlawful or for any reason unenforceable, then the invalid, unlawful or unenforceable provision shall be severable from the remaining provisions. Such invalid, unlawful or unenforceable provision shall not affect the validity or enforceability of the remaining provisions.